|
because, after all, we need to know the results of campaigns and sales actions. When carrying out the analysis, however, even with all the information at your disposal, the feeling is that the data is not very conclusive. What is the explanation for this? tool (for sales), ERPs are unable to define more specific metrics that indicate which stage of the sale may be compromising the results, for example. In practice, even with such a broad system, there are gaps to be filled. Not because the contracted system is inefficient, but because it does not have exclusive dedication to.
it. The result is that what the ERP does not provide needs to Phone Number List done outside of it, individually, by your sales team. Even the registry for future analysis can be compromised. A good example of these actions is exporting ERP data to spreadsheets and the data being lost and mismatched. So the manager's duty is to ensure, at the same time, the engagement of his team to a new system and increase the performance of the commercial team to remain competitive. In this sense, CRMs are the solution . While ERP guarantees good administrative management functionality, CRM provides all the necessary tools for the companies'.
driving engine: sales. Additional investment in a customer relationship management program could be the solution to previously lost sales. Thus, the cost-benefit becomes more than evident. Middleware: the bridge between CRM and ERP integration The heart of CRM and ERP integration is Middleware , the software that will be responsible for converting, formatting and transmitting data between the two platforms. Typically, the person providing the Middleware is an outsourced programmer (from the CRM supplier itself or from a partner company), who allocates the software on a remote server or on the same server as the.
|
|